Think luck’s on your side? Start playing and win big!
Major Wins. Real Fun. Just Play.
It tells you how your personal information is collected, used, and kept safe when you play, verify your account, and make deposits or withdrawals of £. This policy explains the checks that need to be done to be in line with the law in UK, such as verifying the identities of UK players where necessary. It also talks about the steps that are taken to keep your information safe while the casino runs smoothly.
When you become a member of MrQ Casino, you are asked to confirm that you have read and agreed to the Privacy Policy. To open an account, use the site, and get to services like deposits, withdrawals, and customer service, you need to confirm this. It's part of the registration process.
Acceptance is important because it tells people how to collect, use, store, and share your personal information for important things like setting up your account, making payments, and checking your security. You can't finish registering or move on to steps like making a deposit of £10 if you don't agree.
When you sign up, you'll usually see a box or a message that links to the Privacy Policy. By checking the box and completing the sign-up process, you give your permission where it's asked for and agree to the policy's terms for data handling. To make sure you understand what information is needed at sign-up (like contact information) and what information may be needed later to allow withdrawals, like when you want to withdraw £100, you should click on the Privacy Policy link right on the registration page before you confirm.
Locate the policy link next to the box that says "I agree," and read the most important parts that deal with identity checks and registration. By checking the box (or doing something similar that shows you agree), you can move on. Know that your information will be used to protect your account, stop fraud, and process your payment before you create an account. You can't finish registering if you don't agree to the Privacy Policy. If you later disagree with any part of it, you can either stop using the service or ask for your account to be closed, because MrQ needs to process certain data legally and safely in order to offer gambling services.
In order to create and maintain your MrQ Casino account, we need to collect some personal information that helps us make sure you are who you say you are, keep your profile safe, and give you the services you ask for.
Helps stop fraud and unauthorized access, this information also backs up measures for responsible gambling. Should MrQ Casino need to verify your identity, they may ask for more information and proof to make sure that you are the owner of the account and that the activity on that account is real. If you sign up, before you make your first withdrawal, or when certain risk indicators go off, these checks can be done.
Your name, date of birth, contact information, login information, and basic location information like your address and UK of residence make up the account setup data that we collect. When it makes sense, we may also record your UK to follow the rules.
For identity and age verification, data may include copies or images of documents and the information that's written on them, as well as checks to make sure they're real. A government-issued ID, like a passport, national ID card, or driver's license, to prove who you are and your age. Proof of address, like a utility bill or official letter, to prove where you live. Payment method verification, like a photo or screenshot showing account ownership, with sensitive fields hidden as needed. A selfie or liveness check to make sure the person presenting the documents is really the account holder. Technical and security information, like device identifiers, IP address, timestamps, and logs of verification steps may be collected to protect your account during setup and checks.
It makes it easier to find patterns that don't make sense and lowers the risk of account takeover. To meet legal and compliance requirements, information about the source of funds and affordability can be asked for in some situations. For instance, if you take out 500 £ or your activity suggests that you are taking a big risk, MrQ Casino may ask for proof of where your money for gambling comes from, like pay stubs, bank statements, or proof that you have savings. They will only ask for what they need for the check. MrQ Casino only wants to collect information that is needed to create an account and verify it. They may also let you hide information that isn't necessary on documents when it's needed (for example, information about transactions that aren't related) as long as the important information can still be seen and read.
MrQ Casino uses KYC checks to make sure that a player's account belongs to a real person and to make sure that payments follow rules against money laundering. When you sign up, before your first withdrawal, when the total number of withdrawals reaches a certain amount, or when your account activity suggests that more checks are needed, verification can happen. To avoid delays, make sure that your full name, date of birth, and current address are exactly the same on your MrQ profile as they are on your documents. If you are playing from UK or a different UK, you might be asked to show more proof to meet local rules.
What MrQ might ask you for: The documents they ask for depend on your account history and the way you pay, but they usually want to see proof of your identity, address, and where the money came from. Make sure all four corners of the document can be seen and that the images you upload are clear and complete.
Delete private information before uploading if card details are asked for. Do not show the full card number or security code. Instead, only show the last four digits and the cardholder's name. Take screenshots of only the things you need to show that you own something. Don't show balances or transactions that have nothing to do with the screenshot. Document upload security is meant to keep personal information safe while it's being sent and stored. You should only send files through the safe verification area in your MrQ Casino account.
If you send documents through public channels or third-party apps, they could be intercepted, and you could lose control of your information. Use good lighting, avoid glare, and make sure the text can be read so that approvals happen faster. Upload original images, not copies. If your document is rejected, upload a clearer copy again instead of making a lot of changes to it, as heavy editing can make it harder to check for authenticity.
MrQ needs to know some information about you and your account in order to run promotions correctly, give bonuses and free spins to the right players, and stop people from abusing the system.
Usually, this includes information like your account ID, contact information, device and session data, and what you do on the site. This is done so that offers can be sent, tracked, and settled correctly. When you choose to be marketed to or take part in an offer, MrQ may look at your play history and transaction history to make sure you are eligible for rewards and give them to you. For instance, if a promotion asks for a minimum deposit of £10 or offers a bonus of up to £200, your deposit history and bonus wallet activity are used to apply the incentive, track your progress, and figure out when any reward is ready to be withdrawn.
Why and what data is used? MrQ usually uses data that helps it identify you, make sure you've done the right things to qualify, and fairly enforce the rules of promotions.
Plus, MrQ might use this data to make ads that are more relevant to you. For example, if you play certain slots a lot, you might get free spins for games that are similar. Most of the time, personalization is based on internal analytics instead of giving other players access to your data. An automated system usually keeps an eye on bonuses and free spins. MrQ uses your information to make sure that rewards earned from qualifying actions, like a £50 deposit, aren't used more than once. For example, one offer per account, per household, or per payment method is enforced. Usually, you can change your marketing settings in your account settings if you don't want your information to be used for marketing messages.
There will be no more targeted offers, but MrQ can still process the information needed to run a promotion you choose to be a part of and to meet security and compliance standards.
MrQ Casino has strict controls in place to protect your payment activity from the moment you deposit £10 to the moment you request a withdrawal of £. Payment processing is meant to keep sensitive information safe and to make sure that transactions are correct, can be tracked, and can't be used without permission. Once you add a payment method, the platform makes sure that only the right people can see your card and bank information. It also makes sure that your information is sent and stored securely and follows internal rules that lower the risk of fraud and data misuse.
Card information is kept private. Payments made with credit cards are handled securely at MrQ Casino so that staff can't see full card numbers or security codes. There are access controls in place to make sure that only the necessary card-related data is kept for operational or legal reasons. We collect banking information, like the unique numbers that are used to identify bank accounts for withdrawals, so that we can complete transactions, fight fraud, and meet our regulatory obligations. Your deposit, withdrawal, refund, or compliance checks should be the only things that authorized teams and trusted payment partners can see.
Payment information is usually protected by using encrypted transmission when sending payment information and confirming transactions. Only people who are allowed to can see records about payments thanks to role-based access controls. Fraud monitoring to find deposits that don't seem right, payments that fail over and over, or strange patterns of withdrawals. For example, a chargeback on £50 needs audit logs to help with the investigation. To keep your payment information safer, use a personal device and don't save card information in browsers that other people use. Use strong, unique passwords for your account and don't tell anyone what they are. It's important to carefully look over your deposit and withdrawal confirmations before you approve a transaction like "deposit £20" or "withdraw £200."
Contact support right away if you see a transaction that wasn't recognized or a withdrawal that didn't go through that you didn't ask for. As soon as you ask MrQ Casino for a withdrawal, the payment is subject to security checks that are meant to protect your account, stop chargebacks, and make sure that the winnings are sent to the correct account holder. Some of these checks are confirming your identity, making sure you used the right method, and making sure that the place where you made the deposit matches where you made the withdrawal. It's easier to get paid if you use your own payment methods and keep your profile information the same. If something doesn't seem right, MrQ Casino can hold off on a withdrawal of £100 or more until they get the information they need. They may also ask for more information before releasing the money.
Withdrawals are sent back through the same route as deposits as much as possible. To protect against fraud and meet payment network requirements, MrQ Casino may split a withdrawal if you made a deposit using more than one method. For example, they may return your deposits first and then pay out your winnings. Withdrawals to a different method may be turned down sometimes, and you may be asked to use a method that is already linked to your account. MrQ Casino may not pay out until your account is fully verified. This may be the case even if you are only taking out a small amount, like 50 £, especially if risk controls are activated.
Account information that doesn't match, making deposits and withdrawals quickly, having multiple accounts, using third-party cards or wallets, or inconsistent login locations are all common things that can lead to fraud. In regulated gambling sites, these checks are normal and are meant to keep your balance and personal information safe. Identity and age proof (like a government-issued ID) is a common document that may be asked for. A utility bill or bank statement can be used as proof of address. A screenshot of an e-wallet account or a card image with only the allowed numbers erased would be examples of proof of payment. For safety reasons, you should always hide private information when asked to, and you should only share files through the official MrQ Casino upload channel.
Talk to support before sending any more files if anything isn't clear. Checks on the source of funds and affordability may be asked for when activity points to the need for more thorough due diligence, like when there is a higher-value play or strange funding patterns. For example, if you deposit £500 or ask to withdraw £1,000, MrQ Casino may ask where the money came from and ask for proof. Paystubs or income statements are two types of evidence that can be used to show where the money came from. There are salary payments and available balances on bank statements. Proof of savings, investments, or money from the sale of an asset. When necessary, proof of business income. If asked for "Source of Funds," giving clear, recent documents usually makes it faster for your withdrawal to be processed.
MrQ Casino may temporarily limit withdrawals, lower transaction limits, or put the account under more scrutiny until the request is met. This is to meet regulatory and anti-money laundering requirements.
Let you customize how you play at MrQ Casino. These tools are built in to help you stay within reasonable limits of how much you spend and how long you stay on the site. You can find these settings in your account area. They are meant to be easy to use, change, and follow. Setting limits on responsible gambling works best before you start to play. You can set limits that work for you, like the amount of money you can deposit each week being £100 or just reminding yourself to take breaks often.
Deposit limits let you choose how much you can add to your account in a certain amount of time. For example, you can set a limit of £50 per day, £200 per week, or £500 per month. Other deposits are blocked until the period starts over once the limit is reached. Sessions help you keep track of your time on the site. You can pause play after a certain amount of time, like 30 minutes or 2 hours, with tools like session reminders and timeouts. This way you can take a break and come back later when you're more focused. Set a deposit limit, like £100 per week, to keep yourself from spending too much.
Get a prompt at set times, like every 60 minutes, to start a session. Lock access for a short time, like 24 hours or 7 days, with timeout. Adjustments are usually made quickly so that you can stop play right away if you decide to tighten your limits. If you decide to raise a limit, you may have to wait for a while to make decisions and stop making changes on the spot. Because it blocks access to your account for a long time, self-exclusion gives you longer-term control. You will not be able to deposit any money during self-exclusion, and you will not be able to receive marketing messages about games as long as your settings allow it and the rules apply.
Setting a deposit limit of £50 per week and a session reminder every 60 minutes is a good place to start if you don't know what to do. Once you know what works best for you, you can make changes without losing focus on having fun.
MrQ Casino uses cookies and other tracking technologies to make sure the site works right, keep you logged in, keep your account safe, and make the experience better on all devices. Some cookies are needed to do basic things like log in to your account, make payments, and control responsible gaming. Other cookies help us figure out what content people find useful and how they use the platform.
You can change how many of these technologies work by changing your browser settings, your device settings, and, if they're available, the cookie banner or preference center. You can still use important services that depend on cookies, even if the choices you make affect how smoothly some features work.
There are four types of cookies: necessary (for security and session management), preference (for language and display settings), analytics (for measuring traffic), and marketing (for ad performance and relevance). Some partners might also use tags, pixels, or SDKs to track campaigns or stop fraud. The tools on your device and browser will tell you how to change your cookie settings.
If shown, use the cookie banner or cookie settings link to choose whether to accept or reject cookies that aren't necessary. If you want to get rid of stored identifiers, clear your browser's cookies and then reset your preferences. You can stop cross-site tracking by turning off third-party cookies in your browser settings. There may be less functionality when you use private browsing modes to limit storage. If you block or delete cookies, you may be able to log out and set your preferences again. Analytics and marketing cookies may not work as well if you turn them off, but you should still be able to access core features like gameplay, account management, and payment flows as long as necessary cookies are allowed.
If you use a mobile device to access services, in-app and device identifiers may be used. In most cases, your device's privacy settings let you turn off or limit ad tracking. If you can, turning off ad personalization can cut down on interest-based ads, but it doesn't always stop all ads. Even if cookies are turned off, fraud prevention and security tracking may still happen. These controls make it easier to spot fishy behavior, keep accounts safe, and follow the rules set by law and government. Getting rid of cookies and marketing opt-outs can be done separately. You can stop getting promotional emails by clicking the "unsubscribe" link in them, changing your account's notification settings (if they're there), or getting in touch with customer service.
If you ask to stop receiving marketing messages, you may still get service messages about account security, payment confirmations, or legal updates.
We need your name, date of birth, contact information, address, login and device information, payment information (which is kept safe by our payment partners), your gameplay and transaction history, and, if needed, verification documents to keep your account safe. To open and manage your account, make sure you are who you say you are and that you are at least 18 years old, stop fraud, follow licensing and anti-money laundering rules, process deposits and withdrawals, and send you service messages, we need this information.
You can choose not to get marketing messages, and you can do that in your account settings.
For deposits and withdrawals, we need to share some information with payment providers and fraud prevention partners in order to complete the transaction and keep your £ safe. For withdrawals, we may need to see proof before we can pay you, and if possible, we may use the same method you used to deposit to send the money to you. We use transaction data to look into problems, fix them, and keep your account safe if a payment fails or is reversed.
Absolutely. We might ask for KYC when you sign up, before your first withdrawal, or if we notice something fishy going on. Proof of address (like a utility bill or bank statement), proof of payment method (like a screenshot of your card showing only the last four digits, or an screenshot of your e-wallet account) are common documents. The safe area of your account lets you upload files. If the information doesn't match your Mr.Q profile, it could take longer to get your money.
We keep track of how promotions are used, how much money is wagered, and how games are played so that promotional terms are followed correctly and abuse is avoided. As needed, this includes keeping track of who is eligible, how much they have wagered, how much they have contributed to games, time limits, and maximum cashout rules. We also keep track of your deposit and loss limits, time-outs, exclusions, and session controls to make gambling safer and in line with the law. Setting or changing limits is always possible through your account. Some increases might not go into effect for a while.
Players must be from places where we are legally allowed to do business. Check our registration page and Terms to see if we're available if you are in UK. We may use your location and IP address to enforce regional restrictions. Through encrypted connections, secure sessions, and keeping an eye out for odd logins, your data is safe on mobile. Use a strong, unique password, keep your device up to date, and don't do any banking on public Wi-Fi. Also, contact support right away if you see any strange activity.
For payments, account security, and to follow the law and fight fraud, we need to use your information. When you make a deposit, we get the information we need to process the transaction and make sure the payment method you used is real. We may ask for proof of who you are when you withdraw money to make sure the money goes to the right person and the right payment address and to stop chargebacks and identity theft.
ID, proof of address, and proof of payment method are all things that can be used for verification, and we will only ask for what is needed for your case. If you are playing from UK, we may do local checks on you, like making sure you are of legal age, setting limits on how much you can gamble responsibly, and checking your source of funds if needed. Anytime, through your account settings or Support, you can change how you want to be marketed to, get a copy of the information we have on file, or ask for it to be fixed. We keep information safely and only for as long as it takes to run your account, handle disputes, and keep records for government agencies.
Bonus
for first deposit
1000£ + 250 FS
